FAQs

Orders & shipping

How long does shipping take?

Orders are dispatched within 1–2 business days and typically arrive within 3–7 business days in the U.S. You'll get a tracking link by email the moment your order ships.

Do you offer free shipping?

Yes — all U.S. orders over $75 ship free. No code needed.

Can I track my order?

Absolutely. Use the tracking link in your shipping confirmation email, or visit our Track Order page anytime.

Returns & guarantee

What if my pet doesn't love it?

Every order is covered by our 30-day happiness guarantee. If it's not a perfect fit — wrong size, wrong vibe, unimpressed cat — we'll exchange it or refund you, no fuss.

How do I start a return?

Just reach out via our contact page with your order number and we'll walk you through it. Items should be unused and in original packaging.

Products

Are your materials pet-safe?

Yes. We prioritize non-toxic, pet-safe materials across the range — from plush fabrics and E1-grade boards to food-grade silicone grooming tools.

How do I choose the right size?

Each product page lists detailed dimensions and weight guidance. Unsure? Send us your pet's measurements and we'll recommend the best fit.